Dear Cllr Kemp,
UK Power Networks keep the lights on for more than eight million properties across London, the South East and the East of England. We invest £600million a year to upgrade and maintain the underground cables and overhead lines that deliver electricity to the schools, hospitals, homes and businesses that we serve. When undertaking work to improve and maintain the network it is occasionally necessary to carry out a planned power cut to enable us to work safely.
We have a planned power cut due to be carried out in your ward on 26th August, affecting some of the residents in Chapel Street, Church Path, Commercial Way, High Street, Chertsey Road and The Broadway, GU21. Please note that in some cases the planned date may have to be rearranged, if that is the case the affected customers will be notified.
Our customer support team contact affected residents with a letter at 12 days and 5 days prior to the powercut and follow up with a voice message/text messages at 9 days and 24 hours prior to a planned power cut. They provide information on how to prepare for the power cut, what to do when the power returns and further useful information including support available for residents that may need power for medical equipment/medical conditions.
We also provide extra help to customers on our Priority Service Register during an unplanned power cut. This service is free and is available to households with older or disabled people, those with children under five, or where someone uses medical or mobility equipment that requires electricity as well as other reasons can join the register. If you have constituents who would like to join the register they can email PSR@ukpowernetworks.co.uk<mailto:PSR@ukpowernetworks.co.uk> or call 0800 169 9970. There is also more information about this service on our website: ukpowernetworks.co.uk/priority<http://www.ukpowernetworks.co.uk/priority>.
If there are any further questions regarding this power cut please contact 0800 3163105, 24hrs a day and free from a mobile phone or landline.